Outstanding customer service isn’t just our goal here at Major Products — it’s a promise.
As a family-owned business with a collaborative team of experts and state-of-the-art manufacturing facilities, you can trust that when you’re working with the Major Products team, you’re in great hands.
What can you expect when working with the Major Products customer service team?
When you contact a member of the Major Products customer service team, you can rest assured that you’ll receive accurate and prompt answers to your questions with a friendly attitude and willingness to help. Built on a foundation of stellar customer service and strong client relationships first developed by the DeRose family. our team truly cares about each and every one of our customers, both big and small.
What does this mean for you? We pride ourselves on providing prompt communication, excellent attention to detail, and in-depth knowledge about our products. Whether you’re a foodservice distributor, operator, industrial manufacturer, or restaurant chain, your business will be in great hands with our team. Your needs are important to us, and we want to provide you with the answers and solutions you need as efficiently as possible.
What sets Major Product’s customer service apart from your competitors or others in the industry?
As a family-run company, we’re able to make decisions in the best interest of our customers, while our two locations and state-of-the-art manufacturing facilities allow us to offer a wide range of products and custom solutions. Plus, unlike many of our competitors in the food manufacturing industry, we’re able to take on custom projects and add value for our customers. Added value can include improved product quality, ideation sessions, tailored cost of goods goals and packaging alternatives. Our goal is to provide solutions to whatever challenges you may face. We know our customers, and we’re willing to go above and beyond to meet their needs.
Another benefit of doing business with our team is that our employees are trusted as the experts in their respective departments and are provided with the autonomy they need to make decisions quickly. This means that projects can move efficiently through the development process without getting unnecessarily bogged down. In addition to our customer service team, our culinary experts, certified flavor chemists, and R&D team are available for collaboration with our customers. Because of the strength of our teams, you can feel confident that you’re in good hands, no matter which member of the team you’re talking to. In addition to our customer service team, our resources are your resources, and as a Major Products customer, our experts are at your disposal.
Striving for excellence in quality manufacturing and customer service by providing collaboration and effective communication to our customers.
We know that you have a wealth of food manufacturing partners available to you, so we strive for greatness in all we do, whether it’s in the manufacturing of our mixes, stocks, bases, and flavor systems or in customer service. From our rigorous food safety protocols and our uncompromising production standards to our dependability, honesty, and accountability, we’re committed to earning your trust and aim to impress each and every one of our customers. With this in mind, our team is always working to raise the bar, because we want to make sure that you have the best possible experience with Major Products.